The Diversion Initiative: Building a Coordinated Homelessness Response

Empowering community members to connect, collaborate, and create lasting housing solutions.

About the Diversion Initiative

ChangeLine (the PPCoC’s lead agency) is helping to strengthen our community’s homelessness response system through a new, data-informed Diversion Initiative.

In partnership with the state of Colorado and DOLA, this initiative aims to test, study, and evaluate diversion best practices that will significantly reduce the number of people entering the homelessness response system in the Pikes Peak region. The goal is to fundamentally shift the landscape of homelessness in our community by transforming continuum of care systems, programs, and outcomes.

Diversion Initiative Training

This training is now closed.

This free, in-person training, offered over two days, is a critical component of ChangeLine’s Diversion Learning Framework and was designed to:

  • Establish a shared understanding of the system-wide diversion approach, 

  • Strengthen housing problem-solving techniques, 

  • Build confidence in practicing diversion strategies, and 

  • Support our collective effort to make measurable reductions in homelessness.

All interested parties are invited to register. Continuum of Care and community partners who provide support to people at the earliest points of engagement in the homelessness response system are highly encouraged to participate, including shelter case managers, street outreach teams, coordinated entry partners, victim advocates, housing liaisons, and housing navigators

What you’ll gain

Crucial strategies & techniques

You’ll learn new, data-informed strategies and engagement techniques to help clients find safe alternatives to shelter.

Reliable guidance & tools

ChangeLine will publish a Diversion Guidelines Toolkit, provide vital resources, and offer technical and data support.

A consistent, community-wide approach

Participate in coordinated trainings and regular check-ins that align efforts across agencies.

Improved outcomes for everyone

Help families and individuals resolve their housing crises safely outside of shelter whenever possible.

Key Dates:

  • Kickoff Meeting: January 20, 2026

  • Training: March 2026

  • Check-ins: March – September 2026

What to Expect

Participating agencies will:

  1. Attend the in-person Diversion Initiative Training in March (10-11)

  2. Apply diversion and motivational interviewing techniques in day-to-day client work.

  3. Track diversion data to measure collective impact.

  4. Join monthly cohort and agency-specific check-ins (March–September 2026).

Sign Up Today

Ready to make a difference? Register for the Diversion Initiative Training Today!

Resources

View these documents for an in-depth look at the initiative and how you can make a difference.

For questions, please contact ChangeLine’s Homelessness Initiatives Transformation Manager, Angela Roberts (she/her).

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